Here to help
Choose the reason for your request. These links open your email app; you decide when to send the message.
Kelvin, managing member of TSAC DIGITAL LLC, handles support@tsacvault.com and requests for help, privacy and deletion.
Account and app help
Include your app version, device and what you were trying to do. Do not attach private vault content.
Email supportPrivacy and your rights
You can request access, correction, a portable copy, restriction, objection, consent withdrawal or deletion as applicable. Describe what you need; no special wording or plan purchase is required.
Exercise my rightsDelete your account
In the app, open Cloud > Manage account and use account deletion. If you cannot sign in, email support. First export anything you want to keep. This does not erase local or exported copies.
Get account deletion helpReview a response
Identify your earlier request and explain why you disagree. Asking for review does not limit your right to contact a competent authority or court.
Request a reviewReport a security issue
Describe the issue and reproduction steps without including other people's data. Contact us before testing that accesses systems or accounts belonging to others.
Report an issueFree local use and cloud capacity
Version 1.0 offers free local use. In version 1.0.1, Basic allows up to 80 files and the optional Local Expansion raises the local limit to 1,000 for a single payment. Use Restore purchase with the Apple Account that purchased it. Check Cloud for your separate backup capacity.
Never email passwords, verification codes, KIS1 keys or intimate files. If identity verification is necessary, we will arrange a proportionate, secure process.